Client Success Associate

Responsibility

1. Client Relationship Management
   • Manage assigned client accounts
   • Maintain regular communication
   • Understand client goals and expectations
2. Project Coordination
   • Understand and communicate client briefs
   • Coordinate with internal teams
   • Track timelines and deliverables
   • Ensure timely completion
3. Client Communication & Updates
   • Share regular updates
   • Manage feedback and approvals
   • Ensure clear and professional communication
4. Reporting & Insights
   • Coordinate performance reports
   • Share key results and insights
   • Communicate recommendations
5. Problem Solving & Client Support
   • Handle client concerns and escalations
   • Coordinate solutions with internal teams
   • Ensure issues are closed on time
6. Follow-ups & Accountability
   • Follow up on client requirements and approvals
   • Follow up with internal teams on pending tasks
   • Track and close action items
7. Meeting & Documentation Management
   1. Schedule client meetings
   2. Record meeting notes and action items
   3. Maintain project and client documentation
8. Client Satisfaction
   • Monitor client satisfaction
   • Collect and communicate feedback
   • Identify potential concerns proactively
9. Client Retention
   • Maintain strong client relationships
   • Ensure consistent service quality
   • Support long-term client retention
10. Vendor Communication
    • To be work close before timeline
11. Team Coordination
    • Guide to team
    • ACM & BCM for every team member in loop

Measurement Metrics

1. Project delivery complete
2. Monthly Client meeting complete
3. ACM & BCM complete
4. Client Success and Happiness