Effective Date: 09/05/2026 | Version: 1.1
Scope of This Policy
This Refund Policy applies only to payments made for the Dechcept service, available at: https://dechcept.com
This policy does not apply to marketing retainers, custom project agreements, consulting engagements, or any other Dechcept service unless explicitly stated in a separate written agreement.
1. Refund Eligibility
Refund requests are considered only if raised before the scheduled consultation session begins.
Once any of the following has occurred, refunds will not be applicable:
The consultation call has been conducted
Strategy recommendations or documentation have been shared
The scheduled session time has passed without prior cancellation notice
2. Processing Timelines
Refund timelines vary by payment method:
UPI and digital wallets: 5–10 business days
Debit card and credit card: 5–10 business days
Net banking: 5–10 business days
Refunds are credited to the original payment instrument used at the time of booking. Processing timelines are subject to the respective bank’s or payment network’s settlement cycles and are outside Dechcept’s direct control once initiated.
Please note: The transaction fee and applicable GST charged at the time of payment capture are non-refundable and will not be reversed along with the refund amount.
3. Failed or Duplicate Payments
If your payment was deducted but the session booking was not confirmed, or if a duplicate charge occurred:
We will initiate the refund within 1 business day of verification (T+1)
The refund will be completed within 5 business days from the date of initiation (T+5)
If you do not receive the credit within this period, please contact us with your transaction ID
This is in accordance with RBI Payment Aggregator guidelines (Master Directions, September 2025).
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
Missed or unattended sessions without prior notice
Cancellation requests received less than 24 hours before the scheduled session
Completed consultation sessions
Sessions where strategy documents or recommendations have been shared
Bookings where incorrect information was provided by the client, resulting in an inability to conduct the session
5. Partial Refunds
Dechcept does not offer partial refunds for the Growth Diagnosis Call. The refund, where eligible, will be for the full booking amount paid, minus applicable transaction fees and GST.
6. Grievance Redressal
If you have a refund-related concern, please follow the escalation process below:
Step 1 Contact Dechcept directly:
Email: payments@dechcept.com
Phone: +91 70410 17227
Business hours: Monday to Friday, 10:00 AM – 6:00 PM IST
Expected response: within 3 working days
Step 2 If unresolved within 7 working days:
You may escalate your concern to Razorpay’s customer support at https://razorpay.com/support/ for mediation between you and Dechcept.
Dechcept reserves the right to review and approve refund requests on a case-by-case basis. All decisions will be communicated via email within the timelines stated above.
7. Policy Updates
This policy may be updated periodically. The effective date at the top of this page reflects the most recent revision. Changes apply only to bookings made on or after the revised effective date.
Contact Information
Dechcept Private Limited
Email: payments@dechcept.com
Phone: +91 70410 17227
Website: https://dechcept.com