Job Overview

We are looking for a proactive and client-focused Client Servicing Associate to join our growing marketing agency. This role is pivotal in ensuring client satisfaction, maintaining strong relationships, and coordinating with internal teams to deliver high-impact marketing campaigns. The ideal candidate is a great communicator, well-organized, and understands how to translate client needs into actionable plans.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned clients.
• Maintain regular communication and ensure timely updates, feedback, and approvals.
• Build strong, long-term relationships based on trust and performance.

Project Coordination

• Understand client goals and communicate briefs clearly to internal teams.
• Coordinate with creative, content, SEO, performance marketing, and design teams to ensure timely delivery of projects.
• Track project timelines, deliverables, and client expectations.

Campaign Oversight & Reporting

• Oversee the execution of digital marketing campaigns (organic & paid).
• Ensure alignment between campaign performance and client objectives.
• Prepare and deliver performance reports, insights, and recommendations.

Problem Solving & Support

• Handle client concerns, feedback, and escalations with professionalism and urgency.
• Offer proactive solutions to improve service and campaign outcomes.
• Help clients understand digital marketing services and campaign strategy.

Follow-ups & Documentation

• Maintain proper documentation of discussions, requirements, and approvals.
• Send follow-ups to clients, internal teams, and vendors to ensure accountability.
• Schedule meetings, calls, and reviews as required.

Job Requirements

• Bachelor’s degree in Marketing, Communication, Business, or a related field.
• 1–3 years of experience in client servicing, account management, or project coordination (preferably in a marketing or advertising agency).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to understand marketing strategies, advertising channels, and client needs.
• Proficiency in using tools like Google Workspace, Excel, project management platforms (e.g., Trello, Asana, or Notion).
• Ability to work under pressure and meet tight deadlines.

Required Skills

• Client Communication & Relationship Management
• Project Coordination & Work Management
• Understanding of Digital Marketing & Advertising
• Problem-Solving & Conflict Resolution
• Presentation & Reporting Skills
• Follow-Up and Task Tracking
• Professional Email & Proposal Writing
• Collaborative Team Player Mindset
• Attention to Detail & Accountability
• Basic Understanding of Campaign Metrics & Insights