Data Privacy:

  1. Dechcept never shares any data with anyone. All the data is secured and protected.

 

Email Communication:

  1. You can email us at email@dechcept.com for sending a document, quality image or communicating something important for day to day work.
  2. For payments & billing-related concerns please email us at payments@dechcept.com.


WhatsApp Groups Between Client & Dechcept:

  1. Our Official working hours are 11 AM to 6:30 PM, Monday to Friday, so responses will be managed accordingly.
  2. If you require any changes, please mention them all at once in a single message.
  3. Any unplanned or sudden work will take at least 24-48 hours. Ex: Un-informed Festivals posts or just anything random to be posted.
  4. Photos & Content to be used in communication and posters to be emailed at email@dechcept.com for quality and accuracy.
  5. We will acknowledge all the communication with "Noted" and ask for further details if needed to move ahead, as "Need more Details". We would expect the same from your end for a smooth working process and on-time delivery.
  6. One point of contact always helps, from our team there will be a person assigned to you from day one.

 

Digital Branding:

  1. We would require your Logo in .png or .psd/.ai formats
  2. We will create your Ad account, and use that for ads. However, the ad management amount will be charged separately.
  3. We need one person from your end who can be the contact person for all queries and the other work so that no one is disturbed randomly on both the ends.
  4. Any extra work or multiple revisions will be charged separately if it goes out of the finalized scope of work.
  5. Anything on an urgent basis will not be entertained. Every information once shared will take at least 24-48 hours to ensure quality work delivery.
  6. First week post confirmation would be the "Onboarding Process". We would introduce you to the team, explain our creative process and strategize. This is to ensure a smooth transition for a long term business association.
  7. We would not be responsible for any changes made on your social media platforms beyond our knowledge.


Website & App Development:

  1. Domain, Business Email & Server is not included with any the package.
  2. We need one person from your end who can be the contact person for queries and other work so that no one is disturbed randomly on both of the sides.
  3. SSL certificate will be provided only when we are the host.
  4. Extra features or multiple revisions will be done only after the completion of the project and charged separately on a per hour basis if it is outside the scope of work.
  5. The remaining payment should be completed within 30 days of project started or on completion of project, whichever the earlier.
  6. Dechcept will begin work only after receiving all the details.
  7. If the Server or Domain is taken by the client, Dechcept is not responsible for its management or renewal updates.
  8. Content and images to be uploaded on the website should be shared by the client.
  9. Training for managing an admin panel can happen only once, on anydesk or at Dechcept office.
  10. We will not be providing any code or admin panel access unless the service agreement is signed for the same before starting the project.
  11. The cost of the server will vary depending on the capacity and user traffic.
  12. In future if a client wants to transfer the server it will be charged separately on a per hour basis.(We only will be able to provide files backup)
  13. We are not providing any code and full admin access. If however you require the code then there will be extra cost incurred. After providing the code and full admin access if there are any changes or technical issues occurring from your end, we will not be held responsible for the same and the correction for that will involve costing on a per hour basis.
  14. We will upload 10 products and will guide you for more uploading of products. With this you can even add products whenever you desire.


E-Commerce:

  1. UPC related issues by the client, if you are a dealer.
  2. Email id to be created by us as you can assign us.
  3. Trademark should be there in correct class
  4. Documents & Details should be received first then we start the process of registering on a portal.
  5. Photos & Details of products required before work starts.
  6. One point of contact, from your office.
  7. We are working on platforms like Amazon, Flipkart, Flipkart Wholesale,Tata Cliq and Meesho.

Note: 18% GST is excluded on the service package prices.